FREQUENTLY ASKED QUESTIONS

GENERAL

How far in advance should I order my Cake?

We recommend booking 4+ weeks in advance. If it is under the 4-week mark, please free feel to still inquire or even give us a call.

Allergens

Our facility is not allergen-free; therefore, we can’t guarantee against an allergic reaction.  All our cakes are produced in a shared environment with milk, wheat, nuts and soy.

We also do not currently offer any gluten-free options.

How do I cancel my order?

If canceled at least 5 days in advance we will be happy to transfer any payment made on that order to another order within 6 months from that date.

If the order is canceled after the 5 days, any payment made on your order is non-refundable and non-transferable. 

PAYMENT & DELIVERY

Where can I find your pricing?

Pricing varies depending on flavor, size, and design. Please fill out an inquiry form under the pink Order tab.

What types of payments do you accept?

We accept all major credit cards, cash, Apple Pay, and Google Pay

All invoice payments are processed using QuickBooks.

Deposit Requirement

A 50% non-refundable deposit is due at booking. The remaining balance is due 2 weeks before your event date. Please note your date/order is not locked in until we receive a deposit.

How about delivery?

For custom cake orders at 5 miles and under; the delivery is free. Anything over 5 miles, please see below.

  • 6-10 Miles $30.00
  • 11-24 Miles $50.00
  • 25-50 Miles $70.00
  • 51-100 Miles $200.00

Please note that any Sunday delivery or after-hours delivery is an additional cost of $30.00

Guarantee / Disclaimer

We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order.

If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. Every order is hand-made. Decorative finishes are done by hand and are subject to my artistic interpretation.

You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other cake decorators.

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If you have any specific requests, please email me at cakes@jessicasweets.com or call: (973) 521-6966

VISIT OUR STORE

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We’re located at
489 Bloomfield Ave Caldwell, NJ 07006